Privacy & Cookies Policy

Privacy Policy

FLOVIE House complies with the UK GDPR and Data Protection Act 2018. Personal data is collected only as necessary to process orders, communicate with customers, and improve website performance. Data is never sold and is shared only with trusted service providers.

Who We are

FLOVIE House is an independent publishing imprint based in the United Kingdom.
For any questions about this policy or your data, you can contact us at:

Email: sylvieowens@floviehouse.com

What personal Data We Collect

We collect only the information necessary to operate our website, process orders, and communicate with you.

Information you provide directly

Name
Email address
Billing and shipping address
Payment details (processed securely by our payment provider; we do not store card information)
Order history
Any information you send us via email or contact forms

Information collected automatically

When you browse our website, we may collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies

This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use your personal data to:

Process and deliver your orders
Send order confirmations and updates
Respond to your enquiries
Improve our website and user experience
Comply with legal obligations (e.g., tax records)
Prevent fraud or misuse of our services

We do not use your data for automated decision‑making or profiling.

Legal Basis for Processing

We process your data under the following lawful bases:

Contract: to fulfil your order or respond to your requests
Consent: when you sign up for optional communications
Legal obligation: for accounting, tax, and regulatory requirements
Legitimate interests: to improve our website and protect our business

How We Share Your Data

We only share your information with trusted third parties when necessary to operate our business:

Payment processors (e.g., Stripe, PayPal)
Delivery and postal services
Website hosting and analytics providers

These partners are required to protect your data and use it only for the services they provide to us.

We never sell or rent your personal information.

How Long We Keep Your Data

We retain your data only for as long as necessary:

Order records: 6 years (legal requirement)
Email enquiries: typically 12 months
Newsletter subscriptions: until you unsubscribe

You may request deletion of your data at any time (see section 9).

Cookies

Our website uses cookies to:

Enable essential site functions
Remember your preferences
Improve performance and analytics

You can control or disable cookies through your browser settings. Some features may not function properly without them.

How We Protect Your Data

We take appropriate technical and organisational measures to keep your data secure, including:

Encrypted website connection (HTTPS)
Secure payment processing
Restricted access to personal data
Regular security reviews

However, no online system is completely risk‑free, and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request a copy of your data in a portable format
Withdraw consent at any time (for optional communications)

To exercise any of these rights, contact us at sylvieowens@floviehouse.com

Children's Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

If you have any questions about this policy or how we handle your data, please email: sylvieowens@floviehouse.com

What are Cookies?

Cookies are small text files stored on your device to help websites function and improve your experience.

How we Use Cookies?

We use cookies to:

Enable essential site features
Remember your preferences
Improve website performance
Analyse visitor behaviour

Types of Cookies

Essential cookies - required for the site to function
Performance cookies - help us understand how visitors use the site
Functionality cookies - remember your preferences

We do not use cookies for advertising.

Managing Cookies
You can disable cookies through your browser settings.
Some features may not work correctly without them.