Shipping Policy
Shipping & Delivery Policy
FLOVIE House — Trading Name of Sylvie Owens
Last updated: 02.20.2026
1. Delivery Areas
We currently ship to:
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United Kingdom
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Europe
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International destinations (where postal services allow)
Shipping costs are calculated at checkout.
Processing Times
Orders are typically dispatched within 5 business days.
During busy periods, dispatch times may be slightly longer.
Delivery Times
Estimated delivery times:
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UK: 2–5 business days
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Europe: 5–10 business days
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International: 7–21 business days
These are estimates only and may vary due to postal delays or customs processing.
Delivery Costs
Shipping fees are displayed at checkout.
We do not refund upgraded delivery services unless required by law.
Lost or Delayed Parcels
If your order has not arrived within the expected timeframe:
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Please check with your local postal service
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Contact us at sylvieowens@floviehouse.com
We will assist in tracking or replacing your order where appropriate.
Incorrect Addresses
Please ensure your delivery address is correct.
We cannot refund or replace orders lost due to incorrect address details provided at checkout.
Customs & Import Fees
International customers are responsible for any customs duties, taxes, or import fees.